Delivery centre to move from Rathbone Place to Mount Pleasant while customer enquires goes to new location in Fitzrovia

By News Reporters

Entrance to office.
Royal Mail customer service office will move to the Collingwood House development at Hanson Street.

Royal Mail’s London West End enquiry office at Rathbone Place will close and re-open at a new location on Monday 15 April 2013.

The new office will be at the Hanson Street side of the Collingwood House development at New Cavendish Street.

The office serves customers in the W1 postcode area.

The move is part of a major reorganisation of Royal Mail’s central London operation with the Rathbone Place site being vacated. 

Royal Mail told Fitzrovia News: “This move precedes the planned relocation of Royal Mail’s West End (W1) delivery operations to Mount Pleasant mail centre later in the spring 2013. This was first announced in March 2011 as part of Royal Mail’s ongoing modernisation of our operations in central London.

“We will continue to provide a consistent and high quality of service to our customers. We have been working hard to ensure that this office relocation goes smoothly and we do not expect any disruption to the service we provide to customers. Mail deliveries and collections from business customers, postboxes and Post Office branches will continue as normal,” said a Royal Mail spokesperson.

The site at Rathbone Place was sold in 2011 to Great Portland Estates. Royal Mail retained an interest in the site until June 2013. Outline plans are for a mixed use development with retail, offices and residential with a full planning application likely to be submitted to Westminster Council in the summer of 2013.

The new enquiry office opens at 101 New Cavendish Street, London W1W 6EA. The entrance will be in Hanson Street and will be open Monday, Tuesday, Thursday and Friday 7am – 7pm; Wednesday 7am – 8pm; and Saturday 7am – 2.00pm.

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