Housing provider A2Dominion apologises to residents after leaks and flooding

Registered housing provider A2Dominion has apologised to residents living in a block of flats on Mortimer Street in Fitzrovia West after multiple episodes of flooding and leaks in their homes — the latest in a series of problems they have faced.

The newest report is from a disabled couple who say they have endured water leaking into their flat since they moved there in 2015.

Photographs showed rotting timber and damaged fittings from prolonged leaks and electrical equipment shrouded in plastic sheeting to prevent it being damaged.

“The flat was flooded with water the day we moved in and we were kept in the flat sleeping in the lounge on the sofa for two months until they dried and refurbished the bedrooms,” said the couple.

Even when those repairs were done, each time there was heavy rain water came in again ruining bedding, and carpets. Water also dripped through the ceiling across light fittings.

“Each time we reported this, A2Dominion were very slow to fix the leak but never told us any details of the work done or the source of the leak.

“We had a bad leak again some eight months’ ago and they were supposed to have fixed the problem,” they wrote.

This February after heavy rainfall “we had bad leaks again in both bedrooms, hallway and boiler room coming through the ceiling light and alarm fittings”.

The couple were so concerned about the situation they asked the London Fire Brigade to attend and check the electrical safety.

Fire officers covered electrical equipment with plastic sheeting and told them not to turn on the lights in their bedrooms or hallway.

“Clearly there is a serious problem with this building which has been compounded by a lack of maintenance ever since these flats were brought into occupation around 2015,” said the couple who contacted The Fitzrovia News.

In February 2020 we reported that the front door of the building was left broken and open for weeks on end until we contacted A2Dominion with a press enquiry.

And in June 2025 we visited the building again after a resident reported a similar problem with the front door. Water was also coming through the roof, and that there was a lack of cleaning and repair to a communal area where residents have to place their rubbish and recycling for collection.

Drew Warner, chief repairs officer at A2Dominion, said: “We’d like to apologise to our customers affected by recent water leaks, customer safety is our top priority and we’re taking steps to put things right.

“A roof leak affecting two homes was successfully repaired last month. Since then a new leak from a window was reported and we’ve taken measures to divert the water until a permanent repair is complete.

“We’re also sorry to learn about a leak and electrical problem on 12 February. After speaking with the customer, they confirmed the incident hadn’t been reported to us. We’re in the process of arranging a follow‑up appointment to assess any repair issues in the home.

“The maintenance of the communal areas is the responsibility of the managing agent and we’ve highlighted this with them.

“We’d like to reassure our customers that we take all reports of water leaks very seriously and have arranged a full survey to determine any wider water ingress issues across the block. We will continue to keep our customers updated and work alongside the managing agent to keep them safe.”

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